Etiquette refers to the code of ethical behavior regarding professional practice or action among the members of a profession in their dealings with each other: medical, business, social.
In order to establish and maintain a professional work environment, it is proper protocol to employ business etiquette at all times. This is necessary because clients can misconstrue information. I will outline the ground rules of business etiquette since they are pertinent to one’s overall success.
Maintain a Professional Image
Upon encountering any working environment, be sure to maintain a professional image. When consulting with new business clients always be punctual and dress appropriately. Never underestimate the time needed to arrive at a business destination; tardiness can adversely affect everyone involved. If, for some reason, you know you are going to be late–call and apologize. In addition, following a business dress code is crucial; it signifies that you put time and effort into your appearance. For example, you can wear dress slacks and a short sleeve blouse.
Introduce Yourself
In order to keep your professional rapport, formal introductions are imperative. This step is essential when addressing someone professionally. When disclosing your name to someone, always remember to give your full name, as this makes it less stressful to recall your name down the road. Always aim to pronounce someone’s name correctly; if you are unsure how to do so, be polite and ask.
Good Manners Include Kindness and Respect for Everyone
When you start conversing about business matters with partners or new clients, always be well mannered and respectful. Any proper conversation begins with a firm handshake, eye contact, and a smile. This denotes confidence and honesty. Be cordial and say “How are you?” or “It is nice to meet you.”
It may sound cliché, but kindness goes a long way. This will help you in establishing a professional relationship with others. Treat all people equally, so nobody feels excluded.
Turn Off Your Phone!
In this modern age, never letting your phone distract you is key to being polite in business. Texting or surfing the web can be extremely aggravating to your colleagues. You should devote all your attention to the business topic at hand. Remember to turn your phone off!
Pay Attention to Nonverbal Cues
After a polite introduction you must be cognizant of nonverbal cues given by your clients. Body language and facial expressions play a tremendous role in how we perceive others, or how others perceive us. Nonverbal cues can tell us how someone is feeling based on their posture and affect display. Someone’s facial expression can easily show their interest or disinterest. Actions, do indeed, speak louder than words.
Maintain that Positive Relationship
Once you have built a positive rapport with clients or business partners, maintain your professionalism by not sharing others’ personal information or gossiping–it creates animosity. Behavior like this can result in chaos, tainting the work environment. Nobody likes a negative Nancy! If you have a specific concern, you must address it immediately with the appropriate person. Instead of bashing someone, you should calmly discuss your concern with him or her. Always think before you speak, and respect the privacy of others. You should establish appropriate boundaries with associates, so everything runs smoothly. Positivity outdoes negativity.
Follow Up
A few days after doing business with patrons send a polite follow-up email. Keep messages short and to the point, and reiterate any key information—be sure to edit your message before sending it. Let your clientele know that you appreciated working with them and that you look forward to hearing from them soon.
By following these guidelines, you will let people know you’re well-versed and take pride in what you do. Business etiquette is your go to code of conduct for any professional engagement.
About the Author
Fallon Marie Hughes is an avid communications writer and computer enthusiast. Having graduated with a degree in rhetorical studies from Hofstra University it has given her the skills to flourish as a tenacious communicator. She has taken on the responsibility of volunteer blog writer for The Westchester Institute for Human Development’s Assistive Technology Program. Her focus point is how diverse forms of technology can facilitate individuals with disabilities. Having done extensive research in the field, she provides strong and useful perspectives for everyone. Eventually, she hopes to expand her horizons by attaining a full-time position in the communication/marketing sector. Since January 2018, Fallon has been an active member of AWC.
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2 thoughts on “Simple Business Etiquette Tips for Establishing Good Relationships”
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